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Frequently Asked Questions

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  • Frequently Asked Questions
  • What is InnerAlly?
    InnerAlly is an anonymous platform designed for individuals seeking to express their thoughts, address personal issues, and receive guidance for mental well-being. The platform helps you connect with the right therapist, referred to as buddies, mentors, or coaches. With our anonymity feature, you can start conversations and share your concerns without revealing your identity.
  • Who can use InnerAlly?
    Our services are available to individuals aged 18 to 55. Whether you're a working professional, business owner, homemaker, or student, InnerAlly is here to support you. If you're dealing with anxiety, depression, indecisiveness, relationship issues, or even unexplainable emotional struggles, our certified experts provide unbiased listening and timely guidance.
  • Why do therapy seekers choose InnerAlly?
    • Anonymity: Share your thoughts without revealing your identity.
    • Simple Accessibility: No need to download an app or go through complicated registration processes.
    • Convenience: Connect from anywhere through digital sessions.
    • Personalized Support: Find the right therapist for long-term guidance.
    • Flexibility: Schedule sessions at times that work for you.
  • How is InnerAlly different from other platforms like Practo?
    Unlike general platforms that cater to various health needs, InnerAlly focuses exclusively on mental health. We aim to develop long-term, personalized support for our users. While other platforms may address immediate concerns, InnerAlly fosters an ongoing connection to support your mental well-being.
  • What is the fee for using your platform?
    Therapists set their own session rates, similar to other healthcare professionals. You can review therapist profiles, experiences, and session fees before making a choice. You only pay for the minutes you use during the session.
  • What if I am not happy with the session?
    Follow-up sessions are provided for free if you're dissatisfied. If you're still unhappy, you can request a refund by contacting our support team.
  • Will my personal details be visible to the therapy provider?
    No, InnerAlly ensures your privacy by masking personal details such as phone numbers and email addresses.
  • What if the therapist misbehaves during the session?
    If this happens, disconnect the session immediately and report the incident. You will also have the option to provide a negative rating after the call. Our team will take appropriate action to address the issue.
  • How can I contact the same therapist for follow-up sessions?
    After each session, you'll receive a WhatsApp prompt to schedule your next session. Alternatively, you can revisit our website or use the Appointment History section in the app to book another session with the same therapist at a convenient time.
  • What time of the day can I schedule a session?
    Session times depend on the therapist's availability. Once scheduled, a session is locked for that time.
  • How will I connect with a therapist?
    Once your session is scheduled, you'll receive a reminder 1-3 hours before the session. You can either click on the link provided to you or join the call directly from the app.
  • Are there any hidden charges?
    No, there are no hidden charges. You only pay the session fee.
  • Will I be billed for calling?
    No, there are no additional calling charges.
  • Can I take sessions on weekends?
    Yes, sessions are available on weekends, depending on the therapist's availability.
  • Can I schedule sessions at odd hours (e.g., after 9 PM or before 8 AM)?
    You can schedule sessions at any time based on therapist availability, though we recommend booking between 9 AM and 9 PM for better coverage.
  • Can I take a video session?
    Yes, video sessions are available if the therapist supports them. Please note that video sessions are typically priced higher than audio sessions. We recommend starting with a call for the first session and then deciding based on your preference.
  • What are the requirements for a therapy session?
    • For audio sessions: a quiet room free of background noise.
    • For video sessions: a calm, private space and stable Wi-Fi or 5G connectivity.
    • A smartphone, tablet, or laptop with an updated browser or app.
  • Can I refer someone to InnerAlly?
    Yes, if you know someone who could benefit from our services, please share our website with them: www.innerally.in.
  • Is there a specific format for therapy sessions?
    While there's no strict format, we recommend maintaining basic hygiene, such as being in a quiet, private room, to ensure a smooth session.
  • Do I need to upload any documents or medical records?
    No, you are not required to upload any documents or medical records. However, the therapist may ask about past conditions during the session, and you can share any relevant details verbally.
  • How do I book a session?
    1. Visit www.innerally.in
    2. Chat with IA, our assistant, who will recommend therapist profiles based on your needs
    3. Select a therapist and schedule your session

Contact Info

Phone

  • +91-8130101567

Email

  • support@innerally.com

Address

  • Todayssoms 1, Gurugram

Website

  • www.innerally.in