For Therapist
For Therapist

Privacy Policy

Last Updated: 10 November 2024 , 2:39 PM

InnerAlly values and respects your privacy. This Privacy Policy provides detailed information on how we collect, use, and share your personal data. It applies whenever you use or visit the InnerAlly website and mobile application. Throughout this policy, "You" refers collectively to all our users, experts, and visitors.

WHAT DOES INNERALLY DO?

InnerAlly is a guidance platform connecting members with mental health experts. Users can find specialists, seek advice, and book sessions. The platform facilitates one-on-one communication through chat or call consultations. Additionally, InnerAlly enables users to pay for services requested by experts.

INFORMATION WE COLLECT
What Information Do We Collect?

InnerAlly may collect certain personal and non-personal information when you use our website or application services:

Personally Identifiable Information (PII)
  • Account Information: When creating an account, we may ask for details like your name, email, mobile number, date of birth, gender, and marital status.
  • Expert Interactions: Personal information shared during chats or calls with experts is optional and at your discretion.
  • Payment Information: Payments are processed through third-party payment gateways (e.g., Stripe, CCAvenue, Razorpay, Paytm). InnerAlly does not store or handle your financial information.
Non-Personally Identifiable Information (Non-PII)
  • Usage Data: We may collect information like your IP address, device type, browser type, operating system, and page visit data.
  • Analytics: We use tools like Google/Firebase Analytics to collect anonymized usage data.
HOW WE USE YOUR DATA

We use your data for purposes such as providing services, personalizing user experiences, improving our platform, and fulfilling legal obligations. Sensitive data related to mental health services is handled with strict confidentiality and is only accessible by authorized personnel as needed to provide the service.

DATA RETENTION AND DELETION

We retain personal data only for as long as it is necessary for the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it. Users may also request the deletion of their data by contacting us at support@innerally.in.

USER RIGHTS AND CHOICES

You have the right to access, update, correct, or delete your personal data. You may also withdraw consent for data processing, where applicable, by contacting us at support@innerally.in. Additionally, you may manage notification and cookie settings directly through your device or browser settings.

PROCESSING OF PERSONAL DATA

Certain features on our application require access to specific data or permissions to function properly. Below, we outline the permissions we need and how we handle your data:

Permissions We Need
For Android and iOS
  • WAKE_LOCK: To keep the device awake during chat sessions, ensuring a smooth user experience.
  • Network Access Permissions: CHANGE_WIFI_STATE / ACCESS_NETWORK_STATE / ACCESS_WIFI_STATE / INTERNET to enable online communication and access app functionalities.
  • Storage Permissions: WRITE_EXTERNAL_STORAGE / READ_EXTERNAL_STORAGE, to allow saving and accessing documents or images.
  • Camera: Access to your camera and photo album for features requiring photo upload.
  • Notifications: Permission to send notifications related to appointments, messages, or other app-related updates.
INTERNATIONAL DATA TRANSFERS

If you access our platform from outside of our data storage locations, your data may be transferred internationally. We ensure that these transfers comply with data protection laws and use appropriate safeguards to protect your personal information.

AUTOMATED DECISION-MAKING

InnerAlly may use automated tools to offer personalized recommendations and insights based on your interactions within the app. These automated decisions aim to enhance user experience and are not used to make significant decisions about individual users. If you have questions about this process, please reach out to us.

HOW WE SHARE THE INFORMATION WE COLLECT

InnerAlly does not sell, rent, or trade your personal information except as stated in this Privacy Policy. We may disclose your information in the following cases:

  1. To enforce agreements, including our Privacy Policy and Terms of Use.
  2. To protect our rights, property, and safety, as well as those of other users or third parties.
DATA SECURITY

We employ stringent security measures to protect your personal information against unauthorized access, misuse, or loss. All personal data, including chat, call, and message transcripts, is stored on secure servers and is encrypted at rest and in transit.

COOKIES

We use cookies to enhance your user experience on our website and application. Cookies help us remember your preferences and save login information. You can manage your cookie settings in your browser to accept or block cookies.

THIRD-PARTY LINKS

Our website and application may contain links to third-party websites for informational purposes, including mental health resources. These sites operate independently of InnerAlly, and we recommend reviewing their privacy policies separately. InnerAlly is not responsible for the content, products, or privacy practices of these third-party sites.

CHILDREN

InnerAlly is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and become aware that your child has provided us with personal data without your consent, please contact us at support@innerally.com.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email or through a notice on our platform. Continued use of InnerAlly following updates signifies acceptance of the changes. If you do not agree with any modifications, please discontinue the use of the service.

CONTACT US

For questions or concerns about this Privacy Policy or our data practices, please contact us at support@innerally.in.